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FYI — 2012 Consumer Confidence Reports is due to Navajo PWSSP on July 1, 2013 

Consumer Confidence Report (CCR)

A Consumer Confidence Report, also known as a safe drinking water or drinking water for a community public water system. 

CCR requirements apply only to community public water supply systems and to wholesalers that provide water to community public water supply systems. A community water system is a system that serves the same people year round. 


Each year, every community public water system (PWS) must prepare and distribute a CCR to its customers and send a copy of the CCR to the Navajo PWSSP. The system must also provide a signed certification regarding the contents of the report and its distribution. 

The CCR is a great opportunity for a PWS to describe for its water consumers what is required to produce their drinking water, water sample results, how the PWS handled any problems that might have occurred, and future improvements or requirements associated with operating the system. The reports are designed to assist consumers in making informed choices that affect their health and the health of their families. 


The goal of CCR distribution is to provide the information in the CCR to the individuals who drink the water, both a PWS's customers and any other consumers. Requirements for distribution vary by the size of thesystem, but all systems are encouraged to make good faith efforts to inform the public of the availability of the CCR. These efforts include posting the CCR on a website and at public places such as the library or post office. 

Systems serving 10,000 or more persons: Mail or direct delivery to all customers. 

Systems serving less than 10,000: Mail or direct delivery OR publish in a local newspaper in its entirety  along with a statement that the report will not be mailed. 

Systems serving less than 500: Any of the above methods OR notification to consumers that the CCR is available from the public water system, upon request. 

Contents of the CCR: 

There are specific regulatory requirements for what must be included in each CCR, including specific effects of specific contaminants. Systems also have lots of flexibility to add additional information that would be beneficial to their consumers.

The CCR includes data from monitoring completed during the previous calendar year. However, if you have monitoring waivers, or for another reason monitor less than once per year, use your most recent data. For example, if you monitor once every three years for lindane and detect lindane in a sample, report the same detection level each of the three years until you take a new sample. If the report contains detection data that is not from the calendar year indicated, the table must show the date of monitoring and the report must contain a brief statement explaining that the data presented is from the most recent monitoring done in compliance with regulations. You do not need to report monitoring results that are more than five years old.     

Tools for Preparing a CCR 

The CCRiWriter tool will generate a report that includes all the required wording and will prompt you to add contact names and telephone numbers, source water description, sample results, description of violations (if any), and other system-specific information. 

You must enter individual sample results, so the report can generate a table of sample results for only select the appropriate year on the second screen for each contaminant entered.

You may register and prepare your report in the same site visit. You may also save a copy at the website if you do not have time to finish the report in one sitting.

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